The MIE Trak™ Customer Support team is committed to quickly and effectively addressing and resolving our customer’s support and technical questions regarding MIE Trak enterprise software. The Customer Support staff is available Monday through Friday from 6:00 AM to 5:00 PM Pacific Standard Time to answer customer phone calls and to follow up with cases received via the Web package Netsuite.
Web-based Support
Please login to the NetSuite portal to enter, review and respond to cases.
Benefit
Save time and get answers fast with our automated skills-based routing system that directs your inquiry to our most qualified system subject experts
Work with support analysts that have experience in both manufacturing and software
Access case management tools to create, update, close and query support cases 24 hours a day
Attend virtual education courses
Provide feedback on products and services and/or participate in beta testing for new applications