MIE Support Technicians understand the manufacturing industry, make frequent site visits to customers, and know how to make MIE Trak Pro work for your unique business. Here are 3 reasons why our support rises above the rest.
Our Support Team includes full-time employees of MIE Solutions with no outsourcing of Technical Support.
Customers have been using MIE Trak Pro and its earlier versions for over 25 years! Our support staff is regularly trained on new features and best use practices to share with you and your team. We are always looking for ways to improve our services to best meet the needs of our customers.
MIE Solutions offers an online knowledge base with "how-to" videos, user manuals, and more for 24/7 support. Our knowledgebase is continually growing with new information on features and best use cases to help you in every way possible.
The customer service team has always been available to answer my questions and get our issues resolved timely. While working late, we experienced an issue and, even though it was after hours for customer support, we were able to reach them and resolve the issue in time!
Trena C
Office Manager, Advantech Bakery Technology
Our award-winning MIE Solutions Customer Technical Support department was voted #1 in customer support for 2021 by G2 Crowd at a high of 91% Quality of Support - higher than any ERP in the nation!
