My overall experience has been excellent. Anytime I have an issue, I submit a ticket, and one of the reps will contact me same day to help me fix it or find a better way. Every single person I have dealt with has been AMAZING! They are so helpful and knowledgeable and they will stick with the ticket until it is resolved or another avenue has been found that works better. Hands down, their customer service is the best! MIE Trak Pro is user friendly, easy to navigate, has multiple functions that fit our industry, but most importantly, we are able to track each job/work order from start to finish. Customer service is the very best I have ever used.

“[MIE Trak Pro] greatly improved transparency. We are even asked by our customers to share reports, BOMs, and records because our documentation is far superior to their systems’ capability.”

"'Best Decision We Made in Software!' The overall experience with MIE Trak Pro is excellent. The software is very powerful and fast. The implementation went smooth with their people helping us the entire way. We use all of the system from quoting to accounting. The customer service and support has been outstanding. We like the flexibility MIE Trak offers in reports and quick views. The capabilities were far better than the competition and you didn't need to buy additional modules to get everything we needed. Keep in mind this was 2018... Our old software was limited in is functionality and we were constantly trying to find ways to work within the system. The reports were clunky and didn't have the information we needed, so we were nickel-and-dimed to death with charges to customize reports. The customer service wasn't great either. We needed something better. Thank goodness we made the leap [to MIE Trak Pro]. None of our people looked back."

"The customer service of MIE Trak Pro is amazing! They were very helpful with importing all of our data from our old ERP and accounting system and have a responsive team. We really love the fact that we have ONE system now instead of duplicate entry into multiple software. The single most-liked feature of this software for me is their integration with other software database systems. MIE was very helpful in getting the data flowing between ProNest and MIE Trak Pro. The last company we used before wouldn't lift a finger to help get customized communication, but we were able to get it up and running after only a meeting or two [with MIE]. Another thing I like about MIE Trak is how they have so much information on each page. You can use your arrow key or mouse and scroll down through RFQ's, orders, items, PO's, etc., and look over each of the said objects. We also really like how the MIE Trak does the time and material collections on each work order, although we haven't fully implemented that feature yet."

“[EVS Metal] was founded in 1994, and we began using MIE’s products in 1995, just a year after. In fact, we were using MIE products before the company was called MIE! Joe and David (our respective founders) have known each other a long time and in a way have grown up in the manufacturing industry together.”