“MIE Trak Pro allows us to modify the system to meet our needs. With their partnership, we can continue showing our customers and prospects the ‘Standard Difference’.”
“[MIE Trak Pro] greatly improved transparency. We are even asked by our customers to share reports, BOMs, and records because our documentation is far superior to their systems’ capability.”
“The overall visibility that we have of our business has improved a ton. Whether it is our operations team being able to quickly tell us when products will be available to ship or supervisors knowing exactly how efficient individual employees are performing or our sales folks knowing exactly how many new orders have been taken from companies in a specific industry, we have that information at our fingertips now.”
My overall experience has been excellent. Anytime I have an issue, I submit a ticket, and one of the reps will contact me same day to help me fix it or find a better way. Every single person I have dealt with has been AMAZING! They are so helpful and knowledgeable and they will stick with the ticket until it is resolved or another avenue has been found that works better. Hands down, their customer service is the best! MIE Trak Pro is user friendly, easy to navigate, has multiple functions that fit our industry, but most importantly, we are able to track each job/work order from start to finish. Customer service is the very best I have ever used.
“[EVS Metal] was founded in 1994, and we began using MIE’s products in 1995, just a year after. In fact, we were using MIE products before the company was called MIE! Joe and David (our respective founders) have known each other a long time and in a way have grown up in the manufacturing industry together.”
"It got to a point where we were outgrowing the database in Peachtree and were offered an upgrade that was twice the money. We are now able to run the entire plant on a single piece of software. MIE Trak Pro [also] came with much better support than we had previously.”
"MIE is an experience by itself. It can be a simplistic or powerful to integrate. It allows you to choose which modules and capabilities that are important to your organization. The more time I spend with MIE and the great people on the support line, I find that you are never finished with the implementation. The features in MIE that I love the best are the work orders with barcodes. This allows the plant workers to easily log-in/-out of the various sequences. Prior to MIE we had painful handwritten time sheets. Other great features is the shipping/invoicing that can generate 100s of shipping labels in minutes. The inventory module is simple and updates inventory in real time. I really love the daily back-ups, so I feel our data is always secure and protected. The Sales Manager and I hit it off immediately and he knew the application so well, instead of other sales people who do not use their products. They even customized a local training opportunity for us as well. The price point was reasonable for a small precision metal fabricator, compared to other ERP systems."
"'Best Decision We Made in Software!' The overall experience with MIE Trak Pro is excellent. The software is very powerful and fast. The implementation went smooth with their people helping us the entire way. We use all of the system from quoting to accounting. The customer service and support has been outstanding. We like the flexibility MIE Trak offers in reports and quick views. The capabilities were far better than the competition and you didn't need to buy additional modules to get everything we needed. Keep in mind this was 2018... Our old software was limited in is functionality and we were constantly trying to find ways to work within the system. The reports were clunky and didn't have the information we needed, so we were nickel-and-dimed to death with charges to customize reports. The customer service wasn't great either. We needed something better. Thank goodness we made the leap [to MIE Trak Pro]. None of our people looked back."
"MIE Trak has continually met and exceeded our expectations. Their team really takes the time to learn your business. If they don't have a standard feature that will accomplish the tasks they have been quick to develop a solution. The flexibility and customization of the system was a major improvement from our last system. MIE Trak's customer service is top notch!"
"MIE has helped our organization grow and continue to be the world leader in our market. The ability to have so many features in one system has been a great way for us to develop, improve and mature our processes. MIE offers all modules required to build a strong and successful manufacturing organization. Remembering to keep strong on the basics it allows for a lot of flexibility and functionality."
"I wanted to take a moment to express my sincere appreciation for the MIE Trak ERP system that we have been using. It has truly transformed the way we manage our operations and has proven to be an invaluable asset to our organization. From its user-friendly interface to its comprehensive range of features, MIE Trak has exceeded our expectations on every level. The ease with which we can track and manage inventory, monitor production schedules, and analyze financial data has greatly enhanced our decision-making processes. The real-time insights provided by the system have empowered us to make more informed choices, ultimately contributing to our overall efficiency and productivity. In a rapidly evolving business landscape, having a robust and adaptable ERP system like MIE Trak has given us a competitive edge. We look forward to continuing our partnership with MIE Trak and exploring all the ways it can help us achieve our business goals. Thank you for introducing us to such a remarkable tool. Here's to many more successful collaborations!"
"As a job shop who serves various industries, we are constantly needing to send lead-time updates to our customers. MIE Trak allows us the ability to give real-time tracking info to our customers about the status of their order. We can see how many parts have been completed, or what manufacturing stage they are currently at, and provide that information quickly over the phone or email without leaving the office. We are able to exercise full control over the shop via the system and communicate all aspects of the manufacturing processes to customers and suppliers. One of our favorite functions is the ability to create custom reports for any module. We can easily prepare data and arrange it in any manner we choose, then print or save it as a PDF with our company logo to share with customers and suppliers. The system is great for generating custom OOR's, RMA's, Certs, etc. Working with the team at MIE Solutions has been a great experience and they are always responsive to our feedback. Often the issues we find are quickly fixed via updates and they are continuously improving the software all the time. Any issues that we have experienced have been quickly resolved by the MIE Solutions team."
"The customer service of MIE Trak Pro is amazing! They were very helpful with importing all of our data from our old ERP and accounting system and have a responsive team. We really love the fact that we have ONE system now instead of duplicate entry into multiple software. The single most-liked feature of this software for me is their integration with other software database systems. MIE was very helpful in getting the data flowing between ProNest and MIE Trak Pro. The last company we used before wouldn't lift a finger to help get customized communication, but we were able to get it up and running after only a meeting or two [with MIE]. Another thing I like about MIE Trak is how they have so much information on each page. You can use your arrow key or mouse and scroll down through RFQ's, orders, items, PO's, etc., and look over each of the said objects. We also really like how the MIE Trak does the time and material collections on each work order, although we haven't fully implemented that feature yet."