My overall experience has been excellent. Anytime I have an issue, I submit a ticket, and one of the reps will contact me same day to help me fix it or find a better way. Every single person I have dealt with has been AMAZING! They are so helpful and knowledgeable and they will stick with the ticket until it is resolved or another avenue has been found that works better. Hands down, their customer service is the best! MIE Trak Pro is user friendly, easy to navigate, has multiple functions that fit our industry, but most importantly, we are able to track each job/work order from start to finish. Customer service is the very best I have ever used.

"MIE Trak has continually met and exceeded our expectations. Their team really takes the time to learn your business. If they don't have a standard feature that will accomplish the tasks they have been quick to develop a solution. The flexibility and customization of the system was a major improvement from our last system. MIE Trak's customer service is top notch!"

"The customer service of MIE Trak Pro is amazing! They were very helpful with importing all of our data from our old ERP and accounting system and have a responsive team. We really love the fact that we have ONE system now instead of duplicate entry into multiple software. The single most-liked feature of this software for me is their integration with other software database systems. MIE was very helpful in getting the data flowing between ProNest and MIE Trak Pro. The last company we used before wouldn't lift a finger to help get customized communication, but we were able to get it up and running after only a meeting or two [with MIE]. Another thing I like about MIE Trak is how they have so much information on each page. You can use your arrow key or mouse and scroll down through RFQ's, orders, items, PO's, etc., and look over each of the said objects. We also really like how the MIE Trak does the time and material collections on each work order, although we haven't fully implemented that feature yet."

"I wanted to take a moment to express my sincere appreciation for the MIE Trak ERP system that we have been using. It has truly transformed the way we manage our operations and has proven to be an invaluable asset to our organization. From its user-friendly interface to its comprehensive range of features, MIE Trak has exceeded our expectations on every level. The ease with which we can track and manage inventory, monitor production schedules, and analyze financial data has greatly enhanced our decision-making processes. The real-time insights provided by the system have empowered us to make more informed choices, ultimately contributing to our overall efficiency and productivity. In a rapidly evolving business landscape, having a robust and adaptable ERP system like MIE Trak has given us a competitive edge. We look forward to continuing our partnership with MIE Trak and exploring all the ways it can help us achieve our business goals. Thank you for introducing us to such a remarkable tool. Here's to many more successful collaborations!"

“[MIE Trak Pro] greatly improved transparency. We are even asked by our customers to share reports, BOMs, and records because our documentation is far superior to their systems’ capability.”