“MIE Trak Pro allows us to modify the system to meet our needs. With their partnership, we can continue showing our customers and prospects the ‘Standard Difference’.”

My overall experience has been excellent. Anytime I have an issue, I submit a ticket, and one of the reps will contact me same day to help me fix it or find a better way. Every single person I have dealt with has been AMAZING! They are so helpful and knowledgeable and they will stick with the ticket until it is resolved or another avenue has been found that works better. Hands down, their customer service is the best! MIE Trak Pro is user friendly, easy to navigate, has multiple functions that fit our industry, but most importantly, we are able to track each job/work order from start to finish. Customer service is the very best I have ever used.

"The customer service of MIE Trak Pro is amazing! They were very helpful with importing all of our data from our old ERP and accounting system and have a responsive team. We really love the fact that we have ONE system now instead of duplicate entry into multiple software. The single most-liked feature of this software for me is their integration with other software database systems. MIE was very helpful in getting the data flowing between ProNest and MIE Trak Pro. The last company we used before wouldn't lift a finger to help get customized communication, but we were able to get it up and running after only a meeting or two [with MIE]. Another thing I like about MIE Trak is how they have so much information on each page. You can use your arrow key or mouse and scroll down through RFQ's, orders, items, PO's, etc., and look over each of the said objects. We also really like how the MIE Trak does the time and material collections on each work order, although we haven't fully implemented that feature yet."

“The overall visibility that we have of our business has improved a ton. Whether it is our operations team being able to quickly tell us when products will be available to ship or supervisors knowing exactly how efficient individual employees are performing or our sales folks knowing exactly how many new orders have been taken from companies in a specific industry, we have that information at our fingertips now.”

"As a job shop who serves various industries, we are constantly needing to send lead-time updates to our customers. MIE Trak allows us the ability to give real-time tracking info to our customers about the status of their order. We can see how many parts have been completed, or what manufacturing stage they are currently at, and provide that information quickly over the phone or email without leaving the office. We are able to exercise full control over the shop via the system and communicate all aspects of the manufacturing processes to customers and suppliers. One of our favorite functions is the ability to create custom reports for any module. We can easily prepare data and arrange it in any manner we choose, then print or save it as a PDF with our company logo to share with customers and suppliers. The system is great for generating custom OOR's, RMA's, Certs, etc. Working with the team at MIE Solutions has been a great experience and they are always responsive to our feedback. Often the issues we find are quickly fixed via updates and they are continuously improving the software all the time. Any issues that we have experienced have been quickly resolved by the MIE Solutions team."